ObjectGears system is delivered together with Knowledge base enabling:
Connection with IT Configuration Database by means of references to configuration items brings the possibility to display at configuration items articles, that mention the configuration item. At the time of incident at the configuration item or need to modify it within a project, it is possible to see not only relations to other configuration items (e.g. interfaces, application components etc.), previous incidents or changes performed on the item, but also articles of the knowledge base, that treat the item (e.g. user instructions, installation manuals, emergency plans).
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